Sahana Kargalli Koppalu Yajaman

• Administered Salesforce environment for internal users, managing roles, profiles, and permission sets. • Provided day-to-day user support, resolving tickets related to access, layouts, and system issues. • Implemented Flows and approval processes to enhance internal workflows and reduce manual effort. • Collaborated with cross-functional teams in Agile sprints to deliver continuous system improvements. • Supported ongoing system optimization in a live production environment.

• Designed and launched a Salesforce Experience Cloud portal, enabling self-registration and digital applications for land permits and bylaws, increasing application efficiency by 40%. • Automated manual, paper-based processes, building a fully digital platform that streamlined workflows and improved operational transparency. • Developed site visit allocation functionality to optimize scheduling and resource utilization. • Created customized approval workflows to reduce turnaround time by 25%, improving pro

• Designed and implemented screen flows, improving guided navigation and user experience within the Salesforce platform. • Migrated legacy automation from Workflow Rules and Process Builder to Flow Builder and Apex, ensuring alignment with Salesforce best practices. • Oversaw user and data migrations across multiple Salesforce orgs, maintaining 100% data accuracy and zero downtime. • Developed custom Apex triggers, classes, and Lightning Web Components (LWCs) to deliver scalable, tailored solutions. • Prepa

• Built custom Salesforce applications and Lightning pages using Lightning App Builder to meet business requirements. • Configured Users, Roles, Profiles, Permission Sets, and approval workflows to align with organizational policies. • Designed and delivered interactive dashboards and reports, providing actionable insights to stakeholders. • Developed batch classes, Lightning Web Components (LWCs), and Aura Components for complex process automation. • Streamlined lead management and approval processes by im

• Designed and maintained multilingual Einstein Bots, including intent design, dialogue flows, and data integrations, improving customer response time and user engagement. • Developed scalable Lightning Web Components (LWCs) and Apex solutions to enhance customer support processes. • Configured Email-to-Case and Case Management workflows, reducing manual intervention and increasing support team productivity. • Leveraged metadata, custom settings, and custom labels to deliver dynamic, multilingual chatbot ex