Samir Moutee

Teamleiter - Technik & Garantie Platform von einem Automobile Hersteller - Verantwortung von 15 Mitarbeiter - Ansprechpartner für das Management, die Mitarbeiter und der Automobile Hersteller um Lösungen zu identifizieren - Management des Teams um die angegebene Ziele zu erreichen - Optimierung des Arbeitsverfahren

Deputy Team Leader to the Infiniti Technical Support team: - Team assistance to difficult queries - Training and guidance provided to new team members - First level of case escalation - Targets (KPI) and queries dashboard follow-up - Contact window for the team members with the different managers - Team availability management - Weekly Team meetings and communication management

MSX France Consulting for a Nissan Europe project - Reporting quality issues from Nissan vehicles sold in France/Belgium to the European organisation - Close contact with car dealers, technicians and engineers - Key role in improving the Nissan vehicles quality for European market - Part of a European team spread in different countries in Europe

Project activity within the Technical Support team of Toyota France - Analysis of the technical support activity provided by Toyota in France with European guidelines - Establishment and improvement of a new ticket system to optimize the technical support activity - Training provision to techliners and dealers - Regular presentations of the project introduction and evolution to different teams

- Activity on engine noise and vibration harshness at Renault mechanical engineering center - Work on compressor influence in engine air intake system noise based on an acoustic model - Full engine air intake system designed in acoustic calculation software - Acoustic tests on vehicle with same air intake engine system to compare with model calculation

University Exchange Semester Studies of mechanical sciences in Quebec, CA

Powertrain Energy, Electronics and Environment

1 Year scientific preparation class for Advanced Technicians to join an Engineering School