Samm Abreu
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Samm Abreu
- Current
Desktop Support in Frankfurt-am-Main, Germany
Looking for new opportunities
- 3 years and 9 months, Apr 2011 - Dec 2014
Desktop Technician Tier 1-2
PwC PricewaterhouseCoopers Canada
Working from the Montreal office and lately from the Vancouver office Offering bilingual technical support by phone, email or remote control for internal staff members across Canada Supporting Windows computers, tablets and Smartphones Managing computers, Printers and user accounts with Active Directory Working on Incidents and service requests through an internal ticketing system
- 4 months, Dec 2010 - Mar 2011
IT Support Technician Tier2
ACN Canada
Offering end-users support on ADSL Internet, Local & Long Distance line and VoIP
- 2 months, Nov 2010 - Dec 2010
Staging IT Technician Tier2
CIENA/CHAOS/VERITAAQ Montreal
Deploying and upgrading computer and phone equipment on-site (Hardware Migration) (Short-term contract)
- 7 years and 1 month, Sep 2003 - Sep 2010
Service Desk Rep./Remote IT Technician Tier2/On Site IT Desktop Support Tier2
CGI Montreal, Canada
On-site Soft. & hard. support with Remedy ticketing system Remote support with Tivoli, Dameware and Netmeeting Bell Canada staff computers Data backup/restore from Tivoli Storage Management backup software -Windows 2000/XP, TN3270, SAP, Ms Office and various internal applications Managing computers, Printers and user accounts with AD Coaching/Training new employees at the Call Centre Assisting on updating the Call Center Resource & Asset Management suite (ARM)
- 9 months, Sep 2002 - May 2003
Call center Rep/Tech
Videotron ltd. Montreal, Canada
Offering end-users support on Internet and TV cable issues Offering technical coaching/training for new employees
- 1 year, Jun 2001 - May 2002
Desktop Support & Administrative support
Newtown Restaurant Montreal, Canada
Offering technical support for the main office and the restaurant; computers, touch screens, printers Data entry and database management on Master D and Azbar (Restaurant Management software) Payroll data entry on ADP
- 6 months, Nov 2000 - Apr 2001
Mobile Sales Representative
Microcell Solutions (FIDO/Rogers) Montreal, Canada
Selling Cellphones and offering support
- 5 years and 7 months, Jan 1995 - Jul 2000
Desktop Support, Supervisor and Administrative support
Wackenhut France
Clerical work for the executive staff Producing payrolls and clerical documents Translating reports from Spanish/English to French coming from the head office in Miami, USA Managing work schedule for Security Agents at the client sites (80 employees) Supervising, training and coaching the Security Agents Technical support for the on-site Security Agents - 24/7 (Cellphone and car supplied)
Ausbildung von Samm Abreu
- 1 year, Sep 2009 - Aug 2010
Video Game Modeling
NAD Center - Montreal, Canada
-Professional diploma in Design and Digital Arts for video games -Graduated with distinction
- 9 months, Sep 2002 - May 2003
MS Server 2003 & Cisco
Lasalle College, Montreal Canada
AEC - Installation and Server 2003 Administration of Microsoft networks and Cisco
- 10 months, Sep 1993 - Jun 1994
Linguistics
College Gerard Philippe, France
High School diploma in Linguistics
Sprachen
English
C1 (Fließend)
French
C2 (Verhandlungssicher / Muttersprachlich)
Portuguese
C2 (Verhandlungssicher / Muttersprachlich)
Spanish
C1 (Fließend)
German
A1-A2 (Grundkenntnisse)
XING Mitglieder mit ähnlichen Profilangaben
XING – Das Jobs-Netzwerk
Über eine Million Jobs
Entdecke mit XING genau den Job, der wirklich zu Dir passt.
Persönliche Job-Angebote
Lass Dich finden von Arbeitgebern und über 20.000 Recruiter·innen.
21 Mio. Mitglieder
Knüpf neue Kontakte und erhalte Impulse für ein besseres Job-Leben.
Kostenlos profitieren
Schon als Basis-Mitglied kannst Du Deine Job-Suche deutlich optimieren.