Samm Abreu

Working from the Montreal office and lately from the Vancouver office Offering bilingual technical support by phone, email or remote control for internal staff members across Canada Supporting Windows computers, tablets and Smartphones Managing computers, Printers and user accounts with Active Directory Working on Incidents and service requests through an internal ticketing system

Offering end-users support on ADSL Internet, Local & Long Distance line and VoIP

Deploying and upgrading computer and phone equipment on-site (Hardware Migration) (Short-term contract)

On-site Soft. & hard. support with Remedy ticketing system Remote support with Tivoli, Dameware and Netmeeting Bell Canada staff computers Data backup/restore from Tivoli Storage Management backup software -Windows 2000/XP, TN3270, SAP, Ms Office and various internal applications Managing computers, Printers and user accounts with AD Coaching/Training new employees at the Call Centre Assisting on updating the Call Center Resource & Asset Management suite (ARM)

Offering end-users support on Internet and TV cable issues Offering technical coaching/training for new employees

Offering technical support for the main office and the restaurant; computers, touch screens, printers Data entry and database management on Master D and Azbar (Restaurant Management software) Payroll data entry on ADP

Selling Cellphones and offering support

Clerical work for the executive staff Producing payrolls and clerical documents Translating reports from Spanish/English to French coming from the head office in Miami, USA Managing work schedule for Security Agents at the client sites (80 employees) Supervising, training and coaching the Security Agents Technical support for the on-site Security Agents - 24/7 (Cellphone and car supplied)

-Professional diploma in Design and Digital Arts for video games -Graduated with distinction

AEC - Installation and Server 2003 Administration of Microsoft networks and Cisco

High School diploma in Linguistics