Ing. Samy Chihi

Managed development and deployment of HPE e-commerce platform: HPE Press (PHP5/MySQL, SOAP, Jira). Managing HPE Channel partners and customers technical and development requests. Project-managed medium-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems. Leading printing production team and Customer support in France: Proofing, imposition, order management, product delivery and billing. Managing EPAC IT infrastructure in Tunisia and France.

• Printing Subject Matter Expert (Italy, France & Switzerland). • Managed HP Channel Partners accounts. • Answered client calls regarding usability issues and software errors. • Documented errors and customer questions and escalated appropriately. • Provided detailed information on software functionality and intended operations. • New joiners training.

• First point of contact for Telecom Italia Sparkle customers. • Technical support (1st level) in 4 languages: Arabic, French, English and Italian. • Telecom Italia networks Administration and troubleshooting (1st level). • Designed & Developed new web platform for training and processes guidance.

Industry 4.0 / IoT Business digitalization Business development People management

UML, Software architecture, C# software development, Oracle SQL, Networking, Web development: HTML5/CSS/Bootstrap, PHP, MySQL, Project management, and Agile Scrum.

Linux and Windows Server 2012 engineering, Cisco CCNA, LAN/WAN/Wi-Fi Security.