Ing. Samy Chihi

- Managed a multi-million-dollar portfolio of enterprise accounts across Europe, serving as the primary C-Level executive liaison (CEO, CTO/CIO, CISO) to solidify relationships, drive high-value contract negotiation, and ensure strategic IT alignment. - Led and successfully managed complex organisational audit cycles for critical regulatory standards, including ISO 27001, SOC 1, and SOC 2. - Managed and successfully delivered complex enterprise-wide IT projects (SaaS and on-premises solutions)

• Managed multi-site IT Infrastructure and Security (Tunisia/France), maintaining Cisco R/S, Firewalls, Windows Server 2012, and Linux environments. • Led full lifecycle project delivery for the Hewlett-Packard Enterprise e-commerce portal (https://hpepress.hpe.com/), from design through successful deployment and maintenance. • Directed IT Security and system administration, implementing robust controls to safeguard network, server, and application infrastructure.

- Served as the primary technical point of contact (Tier 1 Support) for Telecom Italia Sparkle clients, resolving P0/P1 issue, ensuring customer satisfaction. - Provided multilingual technical support in four languages: Arabic, French, English, and Italian, effectively bridging communication gaps for a diverse international client base. - Designed and developed a new internal web platform dedicated to training and standardized process guidance.

Industry 4.0 / IoT Business digitalization Business development People management

UML, Software architecture, C# software development, Oracle SQL, Networking, Web development: HTML5/CSS/Bootstrap, PHP, MySQL, Project management, and Agile Scrum.

Cybersecurity, Audit Standards, Regulations, System management: RedHat/CentOS 7, Windows Server, Cisco CCNA, IT Security infrastructure