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Sandeep Abraham

Angestellt, Vice President, Siemens IT Solutions and Services
Manila, Philippinen

Fähigkeiten und Kenntnisse

More than 9 years call center senior management ex
outbound
email and chat support. Further break down include
Customer Service
Technical Support
Service Desk
Retention Programs. ITIL v3 Foundation Certified
Business Process Outsourcing
Offshoring
Transformation
Turn Around
Operations Management
Shared Services
Telecommunications
Financial Services
Start Up
Sales
Marketing
Business Development
Strategic Planning
Change Management
Implementation
Transitions
Project Management
Training
Quality Management
Work Force Management

Werdegang

Berufserfahrung von Sandeep Abraham

  • Bis heute 18 Jahre und 5 Monate, seit 2007

    Vice President

    Siemens IT Solutions and Services

     Reports directly to the CEO for Siemens Philippines  Responsible for 1000+ FTE  Oversees Operations, HR, IT, Finance, Operations Support Departments (WFM, TQM, Compliance)  Handles multiple Fortune 50 clients as well as internal customers  Ensures operational excelence on all existing and incoming programs  Designed and implemented sustainable procedures to drive quality improvements  Ensures smooth transition/implementation of all incoming accounts  Has complete P&L ownership for the site

  • 2 Jahre und 4 Monate, Sep. 2005 - Dez. 2007

    Senior Performance Leader

    OnStar by General Motors

    Call Center Supplier Management - Succcessful Implementation of multiple lines of businesses - Eliminated differences in AHT/Quality between Philippines and North America - Sales Lines of Businesses continue to excel over other sites - Develop skill sets of supplier to ensure self sufficiency

Sprachen

  • Englisch

    Muttersprache

  • Französisch

    Gut

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