Sandeep Sapra

Spearheading the development and implementation of critical Appian-based applications, acting as a technical leader and mentor for a distributed team of developers. Collaborating closely with business stakeholders to understand and translate complex requirements into robust technical designs, facilitating seamless data mapping and integration with source and downstream systems. Utilizing strong problem-solving skills to debug and resolve issues and ensuring high-quality deliverables.

Along with an Agile Scrum team, met transformation goals by incrementally understanding the customer journey, performing analysis (as-is/to-be), and delivering a bespoke solution in Appian for Citi's enterprise risk management challenge response process to serve as a model to apply across the international enterprise. • Supported demonstration of incremental work and frequent delivery of value. • Helped design, code review, and support team with their development and learning. • Worked with CI/CD process.

Met diverse goals including improved customer experience, upgraded banking technology, and regulatory goals. Leveraged strengths of BPM using Appian for automation, integrations (ex. REST API), and intuitive interfaces, Agile practices, BDD framework, incremental value delivery. • Helped lead BPM Center of Excellence (CoE). • As technical lead on BPM initiatives, provided high-level architecture, design, and support for solutions. • Provided several process and system improvements for operations areas.

Provided process improvements, drove enterprise strategy, focused on efforts with higher urgency, and impact. Worked in a leadership capacity on customer experience, including: • Elicit and organise ideas around new initiatives, changes, challenges. • Stakeholder analysis, facilitate of workshops, problem statements, roadmaps, process modelling, • Apply Agile practices for frequent feedback and iterative delivery of value. • Identify gaps and process improvements. • Mentor and support other analysts.