Sanoj Sivaraman

• Managed O365 issues, fulfilled user requirements, and participated in migration projects. • Provided Level II technical support to multiple sites, act as an escalation point for junior engineers. Conducted in-depth troubleshooting, analysis, and resolution of escalated issues. • Collaborated with senior administrators, vendors, and partners as required. • Overseeing the lifecycle of IT assets, including inventory, procurement, and disposal. Handling requests for new assets, ensuring alignment with organ

• Served as the primary IT point of contact for a group of properties including Nattika Beach Ayurveda Resort, Hotel Rockholm, Safire Residency, and City Office. • Conducted comprehensive IT infrastructure planning, including evaluation, procurement, configuration, and implementation of IT equipment within budgetary constraints. • Handling the Asset Management, asset requests and asset registration. • Managed Google Workspace (G Suite) domain and email administration. Overseed domain and website control pan

• Managed and maintained Windows 2012R2 Server and daily backup. Worked in the Active directory, DNS and DHCP. Authentication and authorization of the users and objects in an Active Directory. • Managing Fortigate 80c firewall. Installed and upgraded windows and utilities for all branches. • Handling of CCTV and Access Control System. Managed all desktops and software installations. Worked remotely on issues across 31 branches in Kerala.

• Provide helpdesk support and resolve problems to the end user’s satisfaction. • Monitor Service Desk for tickets assigned to the queue and process tickets based on Priority. • Manage installation of end user requirements on hardware related desktops, laptops and printers • Manage all desktop software installations • Experience in troubleshooting MS office application issues • Experience on Outlook configuration • Modify Configuration, utilities, software default settings for Local Workstation & L

• Support and resolve problems to the end user’s problems and issues. • Designing, Developing and maintaining System &Network. • Managing and maintaining server environment. • Managing and maintaining Active directory infrastructure. • Desktop hardware & troubleshooting. • TCP/IP, Configuring and choosing IP settings. • Manage installation of Desktops/Laptops/ Printers/Scanners. • Serve as a primary contact for all system & network issues and assistance. • Manage all desktop software installations.