Konsta Danyliuk

Service manager deputy / Subject matter expert for business lines under team’s umbrella:  Team’s capacity and task’s complexity analysis  On-boarding pipeline planning  Optimization/ Automation opportunity analysis  Full-cycle of on-boarding/off-boarding activities into team’s scope  Knowledge management  Change management  New joiners’ training L1-L2 application support at investment bank IT infrastructure:  Event / Incident management  System’s and application’s RFB health checks

L1-L2 application support at investment bank IT infrastructure  Event / Incident management  System’s and application’s RFB health checks  Batch monitoring  Front / back office user support  Access provisioning Subject matter expert for business lines under team’s umbrella  Full-cycle of on-boarding/off-boarding activities into team’s stack  Knowledge base management  New joiner’s training

Worked on a position of System Administrator and/or Help Desk engineer for different non-IT companies, including part time projects. Key responsibilities: • Assembling, supporting and maintaining of computer systems and office equipment • LAN administration • User support