Sara Banu

- Managed confidential Care for a Family Member (CFFM) leave cases for U.S. employees, ensuring strict compliance with Amazon policies and U.S. federal/state leave regulations while maintaining the highest standards of data privacy, accuracy, and case integrity. - Drove end-to-end HR case governance by reviewing employee eligibility, validating supporting documentation, maintaining audit-ready records, tracking case milestones, and ensuring timely, accurate processing of protected leave requests. - Collab

Relay Operations Control Specialist (Middle Mile) with 2.5+ years of experience at Amazon ROC Line Haul, supporting EU & UK transportation networks. Managed time-critical scheduling escalations and real-time rescheduling to reduce shipment delays and operational conflicts. Performed data analysis using SQL, Excel, Power BI, and Amazon internal tools to identify trends, improve workflow efficiency, and support decision-making. Worked closely with carriers, fulfillment centers, and cross-functional stakeholde