Vera Hildebrandt

Overseeing 7 EMEA markets / 5 direct people managers, multi-million $ revenue responsibility Create paths for customer onboarding, adoption, retention, and expansion strategies Building localized strategies in line with global OKRs Optimize customer journey (healthscore, forecasting, QBRs, educational formats, sentiment) Escalation and risk-mitigation Develop and lead the client success strategy across segments and countries (e.g., agency, mid-market, enterprise). Build and maintain trusted relationships wi

- director of indeed's DACH enterprise department - leading a team of people managers - multi-million dollar budget responsibility - create and implement EMEA strategies for Client Success such as retention, product engagement, multi-touchpoint - lead change and establish a corporate culture - creation and roll-out of a new department in EMEA - presentations and reviews for VP - collaborate with EMEA, APAC and US markets to drive performance, new product entry strategies, training, etc.

- managing Client Success DACH Staffing agencies department for all after Sales activities - foster retention and growth, product adoption and strategic partnership - coaching and team development - drive and support up-sell / cross-sell - partnership with product, global solutions, training, HR and Marketing department

- key account management (global, DACH) - set-up and optimization of online campaigns, educate on all products - consultation on employer branding and digital recruiting strategies - controlling of performances and budgets - technical and content support - SEO and SEA - side projects such as process optimization, onboarding, training

- strategic consultation, assistance for GM, managing project teams for B2B-clients - realization and evaluation of diverse Marketing activities, especially in the field of live communication, campaigns, corporate communication and brand management - Key Account Management for a group company in the energy business - marketing strategy for digital, blogs, print, lead generation, pos - comprehensive project management and -controlling - market launch for new job platform - direct manager for 8 client success

- B2B Marketing in the sector of energy services and engineering - development of a strategic communications and marketing plan including market analysis - concepts and content for different marketing channels such as Social Media, Online Marketing, on-page optimization, PR, print, direct mailing, international exhibitions and events - direct contact with sales team and business development team - coordination of external service providers

- Representation of kobo.com products - Sales and consultation - International presentations

- direct customer advisory service (B2B and B2C) for products and services in the energy branch - sales support - brand representation - consulting and direct interface between customers and company

- management consultancy for occupational health and prevention - project management, research, analysis, evaluation and presentation for projects - planning for national campaigns (online, offline)

- creation of Corporate Identity / brand - set-up of Marketing material and campaigns - local PR (radio and print) - customer care and fundraising - event planning

- Marketing: Maketing instruments, -research, -controlling, strategic Marketing, brand management, consumer behavior, category management, product management - Communications: social-behavioral approach, corporate-, crisis-, intercultural- communication, Social Networks - Psychology: work and organ