Saskia - M. Steiniger

Angestellt, Business Consultant Customer Care & Customer Experience Management, PIDAS AG – The Customer Care Company (for business & IT services)
Dübendorf, Switzerland

Fähigkeiten und Kenntnisse

Service Design
Customer Care Management
Digitalisierung
Automatisierung
Key Account Management
Hotelmanagement
Sales & Marketing
Marketing
Nachhaltigkeitsmanagement
Konsumentenverhalten
Dänisch
CRM
Consulting

Werdegang

Berufserfahrung von Saskia - M. Steiniger

  • Current 8 years and 10 months, since Aug 2017

    Business Consultant Customer Care & Customer Experience Management

    PIDAS AG – The Customer Care Company (for business & IT services)
  • 1 year and 8 months, Dec 2015 - Jul 2017

    Head of Office Management

    ELIGENDO AG

  • 8 months, Apr 2015 - Nov 2015

    Sales Manager

    Radisson Blu Hotel, Zurich Airport

    Sales Manager

  • 1 year and 1 month, Mar 2014 - Mar 2015

    Sales Executive

    Radisson Blu Hotel, Zurich Airport

    Sales Executive

  • 7 months, Sep 2013 - Mar 2014

    Management Trainee Marketing & Sales

    Starwood Hotels - The Westin Grand Berlin

    Trainee Marketing & Sales

  • 1 year, Oct 2012 - Sep 2013

    Guest Service Agent

    Hilton Worldwide - Embassy Suites San Francisco Airport

    Guest Service Agent / Front Desk

  • 1 year and 1 month, Sep 2011 - Sep 2012

    Dual Studies: Management Trainee Event & Sales

    pentahotels Germany GmbH

    4th and 5th Semester of Dual Studies Event & Sales Bachelor Thesis

  • 1 year and 1 month, Aug 2010 - Aug 2011

    Dual Studies: Management Trainee Guest Services & Operation

    Hotel Zoo Berlin

    3rd & 4th Semester of dual studies Guest Services. Operation, F&B

  • 1 year, Sep 2009 - Aug 2010

    Dual Studies: Management Trainee Front Office & Guest Services

    MEININGER Hotels

    1st & 2nd Semester of Dual Studies Front Office & Guest Services

Ausbildung von Saskia - M. Steiniger

  • 2 years and 1 month, Sep 2015 - Sep 2017

    MSc Business Administration with a Specialization in Marketing

    Zürcher Hochschule für Angewandte Wissenschaften

    Strategisches Marketing Management, Change Management & Leadership im Marketing, Product, Service & Innovation Management, Integrated Customer Management, Brand Management, Communications & Reputation Management, International Marketing & Study - Trip: Doing Business in Foreign Markets

  • 3 years and 1 month, Oct 2009 - Oct 2012

    International Business Administration - Hotel and Tourism Management

    International University of Cooperative Education (iBA Berlin)

    •Management of international business •Organisation / corporate leadership •Marketing and Sales •Event Organisation •Financial Controlling •External accounting (consolidated accounts, international financial reporting) •Law (Civil and Special law in the tourism business) •Human Resources

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C1 (Fließend)

  • Danish

    C2 (Verhandlungssicher / Muttersprachlich)

  • Spanish

    B1-B2 (Gute Kenntnisse)

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