Satyam Bhalla

• Performed KYC, CDD, and EDD reviews and onboarding for individual and business customers. • Verified customer identities and reviewed KYC documentation for compliance. • Conducted sanctions, PEP, and adverse media screening. • Assessed customer risk and escalated suspicious cases when required. • Ensured compliance with AML regulations and internal policies. • Maintained accurate customer records and met SLA and quality targets.

ANZ Bank • Conducted KYC outreach and documentation verification as per regulatory standards. • Performed identity verification and risk-based assessments. • Managed end-to-end case workflows within SLA and quality benchmarks. • Escalated high-risk cases to Financial Crime teams. • Collaborated with internal stakeholders to resolve exceptions. • Identified process gaps and contributed to operational improvements.

• Conducted CDD/EDD reviews for 200+ high-risk clients, ensuring global AML/KYC compliance. • Performed sanctions and PEP screening using NICE Actimize, Dow Jones, World-Check, and LexisNexis. • Led KYC remediation, releasing $2.1M+ in held funds and improving client experience. • Enhanced compliance controls by implementing audit recommendations. • Served as KYC/AML SME, mentoring analysts and improving review quality. • Managed fraud, chargeback, and payment dispute investigations to mitigate risk.

• Managed client onboarding and service provisioning for broadband and telecom accounts, ensuring a seamless experience. • Conducted KYC verification to validate customer documentation and maintain compliance standards. • Collaborated with backend teams to resolve service activation delays, enhancing client satisfaction. • Supported compliance audits and data integrity efforts, contributing to regulatory adherence.

• Delivered exceptional technical support for EE and T-Mobile customers, enhancing user satisfaction across multiple service lines. • Supported the KYC onboarding process, ensuring accurate identity checks and seamless activation setups. • Collaborated with compliance and fraud prevention teams to escalate discrepancies, minimizing potential risks. • Educated customers on secure service usage and digital support channels, promoting safe online practices.

• Promoted Citibank credit card products to a diverse customer base through effective inbound and field sales strategies. • Conducted KYC screening and supported documentation verification to ensure compliance during the onboarding process. • Collaborated with backend teams for timely processing, consistently exceeding sales targets and earning recognition as a top performer. • Maintained thorough post-sale follow-up and documentation to meet regulatory standards, enhancing customer satisfaction.