Satyam Bhalla

• Performed KYC, CDD, and EDD reviews and onboarding for individual and business customers across both 1LoD and 2LoD. • Verified customer identities and reviewed KYC documentation for compliance. • Conducted sanctions, PEP, and adverse media screening. • Assessed customer risk and escalated suspicious cases when required. • Ensured compliance with AML regulations and internal policies. • Maintained accurate customer records and met SLA and quality targets.

ANZ Bank • Conducted KYC outreach and documentation verification as per regulatory standards. • Performed identity verification and risk-based assessments. • Managed end-to-end case workflows within SLA and quality benchmarks. • Escalated high-risk cases to Financial Crime teams. • Collaborated with internal stakeholders to resolve exceptions. • Identified process gaps and contributed to operational improvements.

• Conducted KYC/KYB, CDD/EDD, and sanctions screening across 1LoD & 2LoD. • Performed PEP and sanctions screening using NICE Actimize, Dow Jones, World-Check, and LexisNexis. • Led KYC remediation, releasing $2.1M+ in held funds. • Strengthened compliance controls through audit recommendations. • Mentored analysts as a KYC/AML SME. • Managed fraud, chargeback, and payment dispute investigations.