Sergio Lioce

Ensuring that customer expectations are met or exceeded, supervising a team of 4 resources. Developing an effective and workable framework for managing and improving customer support. Collect and report KPIs and trends. Ensuring that Service Level Agreements are in line with contractual performances. Management of Tasks/Demands processes to ensure smooth flowing, escalation. Overseeing requests, incidents and problems , manage and coordinate urgent and complicated support issues.

• Supporting the activities of the Italian Air Force for the Typhoon Programme at Cameri IT National Support Coordination Centre. • Coordinating the In-Service activities by tasking Providers and Partner Companies via appropriate National and International process, i • Providing field operation and/or support of delivered aircraft. • Developing and providing solutions to a wide variety of technically complex problems.

Providing the Clients with responses and solutions to any technical ad logistic issue within the Support Contract requirement. • Coordinating and liaise with all the industry Departments (Engineering, Production, Procurement, Commercial and Logistic) with the aim to fully support the Customer requirement. • Managing of all In-Service issues required a continuous and direct dealing with Clients, Eurofighter GmbH, Partner Companies and Suppliers.

Performing electronic diagnosis of the new delivered product (Ferrari “F430”). • Coordinating and manage specific test activities. • Evaluating any anomalies experienced after daily test drive. • Assessing and evaluate any technical improvement. • Dealing with Engineering Department and Supplier to identify and embody the Technical Solution.

Designing, via VHDL (Very high speed integrated circuits Hardware Description Language), an ASIC (Application Specific Integrated Circuit) installed on the motherboard of an industrial printer and relevant test bench.