Serhii Shchedrunov

• Zentraler Ansprechpartner für IT-Führungskräfte der Landesgesellschaften: Betreuung und Beratung in organisatorischen, prozessualen und IT-systemischen Fragestellungen • Bereitstellung und Visualisierung von KPI-Reports; Reporting an das Management • Unterstützung bei operativen und strategischen Themen • Konzipierung und Durchführung von Länderübergreifende Projekte • Citizen/Low-Code Development (PowerApps/PowerAutomate)

• Projektmanagement/Rollout Management • Koordinierung externer Dienstleister • Test and Deployement Management • Allgemeine 3rd-Level Support • Performance Auswertungen; Erstellung von KPI-Dashboards • Eskalationsmanagement • Wissensmanagement • Problemmanagement • Länderkommunikation

IT Support Management Focus Placement: Schwarz IT GmbH & Co. KG - IAM Professional Certifications: - ISTQB, ITIL, Business Analysis, Prince2 Skills: Programming Languages Shell Scripting, JavaScript, PL/SQL, VBA, C++, Python Operating Systems Windows, UNIX, MacOS Web Technologies HTML5, CSS3, XML, See less

- Writing master thesis in cooperation with Volkswagen Commercial Vehicles; - Working with IT agencies on further development and maintenance of internal website; - Performing dealer analysis for different markets; - Creating internal newsletter and further info materials; - Supporting the department throughout the whole project implementation.

- Supporting activities connected with current and future projects; - Creating and tracking implementation process of projects' working packages; - Analyzing dealer performance for different markets through KPI dashboard; - Designing strategies for future projects; - Development and maintenance of the internal website aimed at project tracking.

- Business Projects Development; - Lead generation; - Customers' profile development; - CRM; - Sales/pre-sales operations; - Customer Support; - CPC/Online Marketing.

- Working with company's social accounts (creating social content, communicating with audience); - Supervising company's online marketing campaigns (Google AdWords. Bing Ads, Facebook Ads); - Following up with company's website metrics and statistics (Webmasters, Google Analytics); - Writing articles for company's blog.