Sewon Oh

Manage overall customer service operations closely working with commercial functions supporting commercials business Lead customer service functions to make the efficient customer service run as well as organizational development. Develop the customer service specialists capability through planned people developing scheme and operational coaching Drive the operational improvements by OTC process enhancement and robust implementations with CS KPI’s

Develop demand forecast working with Sales, Finance and Operation Provide input into S&OP supply planning process Supply and Procurement Planning based on sales forecast Efficient Inventory Management Supply Chain Systems and data management Supply Chain Event Planning Supply Chain Communication/reporting Project management (commercialization, S&OP, Consulting project etc)

Simulate and review customer demand on S&OP meeting (Main interface) : Co-work with sales / R&D / Procurement / Marketing Manage supplying plan with MPS (Master Production Schedule) : (300 SKUs) Daily production control and outbound delivery with logistics to keep supplying plan Running MRP with updated MPS Month end closing for production and update additional/disposal cost from design changes