Shady Abdelgawad

• Maintain internal infrastructure requirements including, laptop and desktop computers, servers, routers, switches, printers and phones • Managing file server, print server and SQL server (Windows Server 2012 R2) • Migrated all computers in the department from Windows 7 to Windows 10 along with Microsoft Office 2019 and ensured all systems are up to date • Created online documentation to help employees resolve day to day issues

• Perform all server administration tasks, including user/group administration, security permissions, group policies and print services (Windows Server 2012 R2) • Manage and maintain the communications between local mail server (Exchange Server 2013) and mail hosting service (DomainFactory) • Configure Cisco Meraki Cloud Management System to control and monitor all mobile devices across the institute (IOS and Android)

- Developed an interface that shows the quantity of products stored in a warehouse along with their meta data (S.N, temperature, etc..) through Bluetooth communications. - Implemented various functions to different monitoring system using Java - Developed interfaces for the monitoring systems using JavaFx, HTML, CSS - Collaborated closely with other team members to design and develop robust solutions

- Created an application which demonstrates the use of automotive wireless multimedia system. - Developed new components and functionality to existing systems. - Performed testing, install, configure, and troubleshoot to various software. - Collaborated with technical team members to integrate back-end and front-end elements.

• Providing 1st & 2nd level support to over a 100 employees in two different locations (physically or remotely using SCCM 2012R2) • Provided support on weekends and odd hours to ensure little to no disruption of local and operational systems during scheduled maintenance and outages • Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan • Purchased and maintained supply inventory