Shafiqullah Raufi

Responsible for 1st and 2nd level support, both remote and on-site. Administration of Windows Server, Exchange, VoIP systems (3CX), and intranet (Dokuwiki). Management of IT hardware, including execution of onboarding and offboarding processes. Maintenance and documentation of network infrastructure (LAN), ensuring reliable connectivity. Firewall monitoring to ensure IT security. Modernization of IT infrastructure in line with Green IT principles.

Planned, maintained, and secured the network infrastructure at the Afghan Ministry of Foreign Affairs (MoFA). Optimized and expanded existing systems in close collaboration with the IT department. Ensured stable and high-performance IT operations. Transformed IT infrastructure towards energy-efficient and sustainable Green IT standards.

Installed, configured, and maintained IT hardware and software, including administration of Microsoft Server 2019. Monitored and managed firewall systems. Ensured stable and secure network connectivity across multiple remote locations. Maintained IT security and ensured high availability and uninterrupted operation of the entire IT infrastructure.

Responsible for the administration and optimization of LAN/WAN environments, including configuration of routers and switches. Actively contributed to the development and scaling of complex network architectures for organizations of varying sizes. Performed systematic troubleshooting and root cause analysis to ensure network availability.