Chris Evans

My job was split between 2 main roles: Acting as Service Manager for Serco to ESA and within ESA to support the Senior Management Team within MOI-IT to drive service performance. Key achievements within the role: • I was placed in charge of an under-performing team and within 2 quarters was able to fully recover Service Levels. • Production of the first consolidated, end-user Service Catalogue across the department in 7 years. • Refinement of various key internal procedures relating to Service Management

Moved from previous role within Mission Operations IT to a specific role within Copernicus Operations.

Short-term contract role back at TalkTalk.

Planning and delivery of Service Transition activities and artefacts within projects to ensure new and changed services can be managed by both internal and outsourced technology and service operations teams. See CV for more detail

Delivery of a variety of operationally-tested automated & complex processes and services for multiple customers including scheduled execution of batch processes and report generation. • Release and Deployment Planning, Service Pack Management, PTF (Program Temporary Fix) and Datafix execution. • Providing relief cover for our Change Manager, I have been responsible for managing and approving change requests from both within MDS and from external customers.

French Language & Literature Interpreting Translation Spanish Language & Literature Interpreting Translation

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