Shankar Bilimagga

• ServiceNow · Servicenow Automated Testing Framework · Presales · Jira · Automotive Engineering · Agile Project Management

• Experience in MercedesBenz ServiceNow Instance / Daimler Truck ServiceNow Instance. • Plan, Build & Run Process at EDC, Daimler. • Ensured ITSM process compliance for Service, Incident, Problem and Change management. • Act as a coordinator and point of escalation for support staff during incident / problem recovery activities.

• Responsible for creating software packages (.MSI/.MST files) using InstallShield AdminStudio and Wise package studio to end users based on the requirements. • Writing scripts to perform specific tasks using VB scripts. • Ensure proper guidance, training and mentoring are given to new staff. • Creating the service delivery and quality reports. • Consolidate and analyze management reports for presentation. • Communicate with various stakeholders and work closely with UAT, Packager and SCCM.

• Windows compatibility testing. • Testing the source on client builds installed on VMWARE • Testing the package on Win7 build. Checking the behaviour on admin account and non admin accounts. • Participating in UAT and fix if any issues found. • Participating in service deliver and Checklist and quality reports

• Technical Review - Doing the initial study of the application, before actually doing the package. • Packaging - Creation of Application Package using Installshield, VB Scripts. • Publishing – Creation of radia decks for deploying the application • Creation of quality documents and QA Checklist. • Technical support to the newly joined team members. • To ensure full compliance to operational standards, procedures and best practices

• Worked as lecturer