Shawan Chakraborti

Angestellt, Project Manager, D S Datamatics
Kolkata, India

Fähigkeiten und Kenntnisse

Project management
Service Management
ITIL V3 Service Operation
ITIL
Service Desk
Team Management
Leadership
Pharmaceutical industry
GMP
Global communication
Competence Development
E-Learning
Projekte
Prozesse
Informationstechnologie

Werdegang

Berufserfahrung von Shawan Chakraborti

  • Current 9 years and 8 months, since Oct 2016

    Project Manager

    D S Datamatics

    •Currently engaged as Project Manager for a large IT/ITES firm with emphasis on Project delivery, manpower sourcing and recruitment •Added with the responsibility for smooth project transition, infrastructure analysis and management •End-to-end service delivery and transition of IT/ITES projects for Government & non-Government sectors •Project planning, roadmap, scheduling, budgeting and operations management •Currently handling large IT projects with multi-site operations

  • 1 year and 8 months, Feb 2015 - Sep 2016

    Center Manager

    Webel Informatics Limited

    •Set revenue targets for the facility •Provided extensive training to new hires •Implemented new hire training program •Prepared monthly assessment of center operations •Ensured implementation/usage of quality control procedures •Coordinated with other center managers on more substantial projects •Implemented new hire orientation program/procedures •Ensured compliance with safety standards during center operations

  • 8 years, Feb 2007 - Jan 2015

    Onsite Lead

    Wipro Technologies Limited

    •Currently engaged as Project Manager for a large IT/ITES firm with emphasis on Project delivery, manpower sourcing and recruitment •Added with the responsibility for smooth project transition, infrastructure analysis and management •End-to-end service delivery and transition of IT/ITES projects for Government & non-Government sectors •Project planning, roadmap, scheduling, budgeting and operations management •Currently handling large IT projects with multi-site operations

  • 1 year and 7 months, Nov 2003 - May 2005

    Technical Analyst

    HPE

    •Mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets • Conducting training sessions & in house forums to boost the technical and soft skills of the associates •Creating and sustain a dynamic environment that fosters development opportunities and motivates high performance amongst team members •Providing cross training to Process Associates to handle High Volume Situations and reduce Idle Time

Ausbildung von Shawan Chakraborti

  • 2 years and 5 months, Apr 2010 - Aug 2012

    Executive MBA

    Karnataka State Open University

    Operations management, Organisational Behavior, Commercial Laws, Client Servicing, Teamwork & Leadership

  • 3 years and 5 months, Jul 1998 - Nov 2001

    Post Graduate Diploma

    Rabindra Bharati University

    A PG Diploma course designed for a in-depth knowledge on e-commerce technologies, security systems, managing threats & process improvement.

  • 3 years and 2 months, Apr 1994 - May 1997

    Bachelor of Commerce

    University of Calcutta

    A full time college bachelor's degree.

Sprachen

  • English

    C1 (Fließend)

  • Japanese

    A1-A2 (Grundkenntnisse)

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