Shival Tailor

Key Management point of contact for all internal stakeholder organizations, inside/outside of Enterprise Cloud Services – Customer Delivery Engagement (CDE), including, but not limited to, License Sales, Consulting, Support, Cloud Infrastructure Services and Extended Cloud Delivery - Key counterpart to customer senior management for escalated issues, including Services, License Sales, Customer Success, ECS Delivery

- Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization - Lead customer engagements and ensure seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS (Enterprise Cloud Services) Partners and customer’s System Integrators or other Hosting Partners - Manage staffing, reporting & controlling

- Manage premium customer accounts and lead high profile solution safeguarding programs for overall SAP solution footprint and integrated enterprise landscape - Responsible for business continuity, customer success, customer experience, and relationship management - Focusing on customer success, lead teams consisting of business leaders, technology managers, and service professionals to drive transformation and digital initiatives including intelligent robotic process automation

- Led numerous SAP implementation and upgrade projects as technical and technology advisor - Delivered countless proof-of-concept projects and spot consulting assignments for production issues, escalations, etc. - Global Premium SAP consulting in the areas of Basis, Mobility, and UX

Completed technical upgrades of BD eCRM landscape systems from SAP CRM 2007 to SAP CRM 7.0. Windows 2003 with MaxDB. Help maintain internal SAP Systems Landscape consisting wide array of SAP systems for internal training as well as Customer Demo use. Installation of SAP CRM 2007 internal Sandbox System.

- Managed public and private construction projects - Managed multiple accounts as cost engineer tracking financial stats - Ramp-up with IT organization for business units (Turner is an SAP customer)