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Shival Tailor

Angestellt, Head of Customer Delivery Engagement - Midwest, SAP Enterprise Cloud Services, SAP
Walldorf, Deutschland

Fähigkeiten und Kenntnisse

Management
SAP
Information technology
Master of Business Administration
Consulting

Werdegang

Berufserfahrung von Shival Tailor

  • Bis heute 1 Jahr und 11 Monate, seit Juli 2023

    Head of Customer Delivery Engagement - Midwest, SAP Enterprise Cloud Services

    SAP

    Key Management point of contact for all internal stakeholder organizations, inside/outside of Enterprise Cloud Services – Customer Delivery Engagement (CDE), including, but not limited to, License Sales, Consulting, Support, Cloud Infrastructure Services and Extended Cloud Delivery - Key counterpart to customer senior management for escalated issues, including Services, License Sales, Customer Success, ECS Delivery

  • 1 Jahr und 6 Monate, Feb. 2022 - Juli 2023

    Senior Director, Enterprise Cloud Services, SAP Product Engineering

    SAP

    - Actively drive the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization - Lead customer engagements and ensure seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS (Enterprise Cloud Services) Partners and customer’s System Integrators or other Hosting Partners - Manage staffing, reporting & controlling

  • 8 Jahre, März 2014 - Feb. 2022

    Director, Strategic Premium Engagements, Customer Success board area

    SAP

    - Manage premium customer accounts and lead high profile solution safeguarding programs for overall SAP solution footprint and integrated enterprise landscape - Responsible for business continuity, customer success, customer experience, and relationship management - Focusing on customer success, lead teams consisting of business leaders, technology managers, and service professionals to drive transformation and digital initiatives including intelligent robotic process automation

  • 3 Jahre und 10 Monate, Juni 2010 - März 2014

    Principal Consultant

    SAP

    - Led numerous SAP implementation and upgrade projects as technical and technology advisor - Delivered countless proof-of-concept projects and spot consulting assignments for production issues, escalations, etc. - Global Premium SAP consulting in the areas of Basis, Mobility, and UX

  • 2008 - 2010

    SAP Consultant

    ecenta America Inc.

    Completed technical upgrades of BD eCRM landscape systems from SAP CRM 2007 to SAP CRM 7.0. Windows 2003 with MaxDB. Help maintain internal SAP Systems Landscape consisting wide array of SAP systems for internal training as well as Customer Demo use. Installation of SAP CRM 2007 internal Sandbox System.

  • 2005 - 2008

    Project Manager

    Turner Construction

    - Managed public and private construction projects - Managed multiple accounts as cost engineer tracking financial stats - Ramp-up with IT organization for business units (Turner is an SAP customer)

Ausbildung von Shival Tailor

  • 2 Jahre und 10 Monate, Aug. 2017 - Mai 2020

    MBA

    W. P. Carey School of Business, Arizona State University

  • 2005 - 2007

    Master of Science

    School of Engineering, New Jersey Institute of Technology

Sprachen

  • Englisch

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