Shravani Bagari

Working in partnership with EMEA TA Operations to identify future Amazonians for opportunities across UK, EU and MENA. • Sourcing for various international job titles in different countries with most of the resumes written in German language (e.g. Germany) • Using social media channels (e.g. LinkedIn, Twitter, Facebook) for finding and connecting with prospective candidates • Interacting with professionals via recruiting platforms like Monster, Stepstone, Xing, LinkedIn recruiter etc.

• Successfully trained and supported a batch of employees on the floor approximately 20 members by providing guidance and leading with necessary insights and support with an average 85% customer satisfaction • Suggested new techniques to troubleshoot Alexa, kindle, fire TV stick, resulting in a 5% increase in customer satisfaction and less response time with expertise on entire line of kindle products & services, including Alexa, Fire TV Stick, Fire phone with prices and special features, updates etc.

Resolving email customer inquiries and identifying customer needs. • Forwarding and escalating inquiries to relevant individuals and departments. • Contacting customers to give them accurate feedback on the progress of their inquiries and providing outstanding customer service. • Updating customer information as required and maintaining confidentiality of information while performing other duties as the need arises.