Sijo Joseph

Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance. Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.

As an IT coordinator, responsible for supporting a business by maintaining its technology. purchase equipment, manage domains, restore data, troubleshoot workstations, provide customer support, manage servers, create networks, etc.

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of the client. Repairing hardware malfunctions, software issues, and networking problems. Tracking and managing work records. Compiling job reports.

Identifying and assessing a customer’s needs to ensure they are satisfied. Keeping detailed records of customer interactions and being in charge of customer account details. Professional sales and service for telecommunication equipment’s such as PC’s, laptops, mobiles, tablets etc. After sales and service including trouble shooting. Documentation and guarantee processing

Managing and maintaining a company's technological equipment, such as computers, tablets, and smartphones. Ensuring that company devices interconnect with file servers, email servers, and financial systems seamlessly. Installing, upgrading, and managing software and hardware on company devices. Managing all software licensing. Keeping an inventory of all company electronic assets. Providing staff with training on how to use hardware and software Performing backups and restoring lost data as needed.

Managing and maintaining a company's technological equipment Managing all software licensing. Keeping an inventory of all company electronic assets. Providing staff with training on how to use hardware and software Performing backups and restoring lost data as needed. Evaluating and recommending software purchases to the IT manager.