Sina Steinke

ist offen für Projekte. 🔎

Selbstständig, CRM Consultant, Sina Steinke Solutions

Hennigsdorf, Germany

Skills

CRM-Spezialist
Führungserfahrung
problem-solving skills
E-Mail-MArketing
Online-Marketing
Analytische Fähigkeiten
Logik
sehr gute Englischkenntisse
Teamfähigkeit
Auslandserfahrung
Zuverlässigkeit
Wissbegier
Flexibilität
Organisation
Bloomreach
HubSpot
Product Development
Workshop facilitation
Collaboration Management
Natural Language Processing (NLP)
Marketing
Management
Coaching
Softwareentwicklung
Automatisierung
Betriebswirtschaft
Engagement
Führungskräfteentwicklung
Customer-Relationship-Management
Persönlichkeitsentwicklung
CRM-Systeme

Timeline

Professional experience for Sina Steinke

  • Current 6 months, since Dec 2023

    Systemischer Personal & Business Coach

    Sina Steinke - Coaching

    Gewaltfreie Kommunikation, Ziele- & Wertearbeit, Systemische Einzelaufstellungen, Karriere- & Führungskräfte Coaching, Embodiment (Arbeit mit dem Körper), Hypno-Coaching, Energetische Psychologie, Life-Balance Coaching u.a.

  • Current 10 months, since Aug 2023

    CRM Consultant

    Sina Steinke Solutions

    For project requests contact me: hello@sinasteinke.de WHAT can I do for you? Unlock your CRM Potential by analyzing your CRM maturity, discover customer journeys, reveal fields for opportunities and derive concrete action steps for your team members. Empower your team by analyzing and strengthening your processes, team happiness, setup and skills. Speed up your development by giving concrete support e.g. campaign suggestions & analytics, writing technical requirements, project management etc.

  • 3 years and 10 months, Jul 2019 - Apr 2023

    Head of CRM

    FRIDAY Versicherung

    Responsible for building a central CRM team and technical infrastructure for customer engagement automation. Leading a mixed team of engineers and marketers as Scrum Product Owner for buying, integrating and building use cases with Bloomreach (Exponea). In addition, driving the adoption of the OKR framework across the business as part of a cross-functional project group.

  • 10 months, Sep 2018 - Jun 2019

    Parental Leave

    Family Business

    Family-& Household Management. Caring, supporting, organising, conflict-solving, solution-finding and of course having fun with my 2 kids (<1 and 3 years old).

  • 4 years and 7 months, Mar 2014 - Sep 2018

    Head of CRM / Direct Marketing

    Zalando SE

    Leading an international team of around 50 people covering email, offline & mobile communications with a focus on developing existing customers. Responsible for 20-30% of revenue in 14 European countries through performance based direct marketing activities. Functional and disciplinary leadership to ensure achievement of individual and shared objectives, including leading project groups, team & process structuring, team building, communication & budgeting.

  • 2 years and 2 months, Jan 2012 - Feb 2014

    Teamlead CRM (E-Mailmarketing - International)

    Zalando SE

    Set up email marketing operations and teams for 7 new countries within 6 months. Process and communication design for internal and external collaboration. Provide functional and disciplinary leadership for a team of 30 international employees. Performance driven management and innovation development of email marketing activities for all 14 countries.

  • 2 years and 3 months, Oct 2009 - Dec 2011

    Manager CRM

    Zalando SE

    Daily operations and development of email marketing for Germany. Later recruitment, coordination and roll-out for the Netherlands, France, Austria, Switzerland and UK.

  • 4 months, Jul 2009 - Oct 2009

    Online Marketing

    Enamora GmbH

    Praktikumsbereiche: SEM, Display, Affiliate

  • 7 months, Nov 2008 - May 2009

    Beratung

    Scholz & Friends Berlin

  • 9 months, Aug 2007 - Apr 2008

    Sales & Marketing

    Design Hotels AG

Educational background for Sina Steinke

  • 8 months, May 2023 - Dec 2023

    Systemischer Personal & Business Coach

    Coaching Akademie Berlin

    Gewaltfreie Kommunikation, Ziele- & Wertearbeit, Systemische Einzelaufstellungen, Karriere- & Führungskräfte Coaching, Embodiment, Hypno-Coaching, Energetische Psychologie, Liufe-Balance Coaching u.a.

  • 6 months, Sep 2006 - Feb 2007

    Business Administration

    University of Antwerp

    E-Commerce, Economics

  • 5 years and 7 months, Apr 2003 - Oct 2008

    Betriebswirtschaft

    Freie Universität Berlin

    Marketing, Personalpolitik, Produktionswirtschaft

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Basic

  • Dutch

    Basic

Interests

Reisen
Tanzen
Familie
Vereinbarkeit
Yoga

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