Slobodan Stefanovic

- Introduced DevOps, integrated development and operational teams and increased agility and cloud migration speed. Created services, products and organizational structures to execute and support DevOps transformation. - Introduced ServiceNow solution in ITSM, asset management and process automation, Prometheus/Thanos and Splunk in observability and AWX in automation area. - Managed post covid surge in activities while keeping strict budget and cost constraints.

- Reorganized SRE organization with 12 departments and 500 engineers covering 24*7 from 9 countries and managing critical services for more than 200 airlines. Agility, cost and stability were dramatically improved. - Introduced DevOps culture and organization. Implemented agile methodology and SAFE. Migrated services to private OpenStack and Azure, AWS and Google clouds. - Managed COVID -19 challenges, rapid transformation to remote working, organization downsizing and workload changes.

- Created organization and selected key high potential engineers and managers for Stability and incident response department. - Implemented customer first mind set and introducing new service levels adopted to specific customer needs. and transformed frontline operations to manage cloud technologies. - Represented Amadeus IT operations in Contract renewal negotiations, pre-sales and most critical support case meetings with key customers often on CIO level.

- Took over operational cross divisional coordination function including regular company operational meetings daily Operational Status meeting and weekly Operational review meetings - Participating in corporate coaching program and introducing coaching for the team mangers in the department - Participated in introduction of Corporate crisis management process, calling and managing the first corporate crisis

Department responsibility is Incident management including service and system monitoring, incident detection, diagnosis and recovery. Support model is Follow the sun on 24x7 basis. It consist of teams located in 3 locations – Erding near Munich, Sydney and Miami. Special priority is given to constant improvement cycle, increasing automation level and adoption of cloud computing and DevOps operational model and technologies

Primary responsibility is internal and external network, test and batch systems stability for mission critical services. That includes incident recovery, monitoring, change control and execution and regular maintenance activities. Main achievements is integration of the test systems in operational structure resulting in improvement of service quality and stability of test systems and building follow the sun model for network /infrastructure operations.

Team is responsible for implementation of communication links between Amadeus and partners and for polices and configuration of Enterprise databus. It masters range of technologies from standard HTTP/Soap and FTP to Airline legacy protocols like HostToHost, Batap. The team is in four locations: Erding near Munich, London, Miami and Sydney. Main achievement is transition from legacy protocols towards webservices and improving corporate databus stability.