Sohaib Siddiqui

Results-oriented operations leader with extensive expertise in global customer service management, project management, and IT procurement. Proven track record of deftly handling customer escalations, providing executive-level visibility on operational performance, spearheading transformational managed services programs, and ensuring on-time project delivery. Demonstrated proficiency in maintaining strategic partnerships with global service providers, optimizing SLA execution, and driving process efficiencies for improved outcomes. Skilled in team leadership, process documentation, and providing technical support to development teams. Recognized for expertise in IT hardware procurement, IT asset disposition, project estimation and pricing, cost savings initiatives, and driving innovation through new initiatives. Astute in auditing existing processes and adept at bridging global customer-provider relationships for seamless collaboration.