Stefan Heynes

1. Organisation and project management of all services (In-country fund registration, typesetting, translation and printing) with all related parties in the fund industry 2. Pro-active advice on inconsistencies in documents and optimisation of proof stages and translation requirements 3. Project set- and follow-up for KIID (Key Investment Information Document) implementations

1. Manage a team of registration and customer support agents, account managers and Quality Assurance Analyst 2. Establish a structured framework of internal procedures and guidelines to support further expansion and growth as core registrar in all countries 3. Continuously strive to automate all operational processes also towards its global network of registries while offering an easy-to-use, multilingual client platform

1. Lead Procedures project to set up business procedures across the various real estate operational teams ensuring to embed those into a global roadmap with all related interfaces 2. Manage the real estate invoice production & review together with the U.S. with the goal to optimizing the total cycle time for quarterly billing 3. Support all organizational and operational quality improvement initiatives within Real Estate

1. Lead major Banking re-engineering to generate substantial quality improvements in the areas of Account Opening, Cash / Treasury and Securities Lending / Repo 2. Support operations-wide efficiency & quality improvement program incl. the roll-out of industry-proven Six Sigma methodology via Q-kit 3. Ensure proper Change Management of new systems and process implementations