Stefano Atzeni

Verantwortlich für den Betrieb und Support der ICT-Services (inkl. SaaS, PaaS), ICTInfrastruktur, ICT- Infrastrukturservices, Business-IT Services und damit für das tägliche Management aller Aspekte wie z.B. die operative Planung und die Steuerung der Verfügbarkeit, Kapazität, Sicherheit und Systemintegrität der ICT-Services sowie dem Customer Support.

• IT Service Delivery Manager covering the worldwide list of customers in the Health Insurance business, also in charge of Change, Release and Service Management in the full Software Lifecycle • Reporting based on SLAs • Requirement gathering for changes and service improvement

• Branch Manager of the SW-development center in Lugano • involved in Provisioning Projects for local Telecom Service Providers, taking care of their full-lifecycle • Project Manager during development and delivery phase • Service Manager in the Support and Maintenance phase • Change Manager in the full Software Lifecycle phase. • also in charge of resource management and planning, working with local and off-site team with different cultural background (Swiss, Italian, Swedish, Bulgarian, Russian and Greek)

• involved in Provisioning Projects for local Telecom Service Providers, taking care of their full-lifecycle • Project Manager during development and delivery phase • Service Manager in the Support and Maintenance phase • Change Manager in the full Software Lifecycle phase.

• Project Management (PRINCE2 Foundation) • Service Management (ITIL v3 Foundation) • SCRUM (Master) • German language (Goethe B2) • English language (Cambridge C2)

• Senior EAI Consultant, working on large real-time integration projects across multiple domains, enabling the enterprises to do cross-organization and cross-border projects collecting data from heterogeneous sources on large volumes in Swiss customers like Alstom in Baden and Novartis Pharma in Basel • SAP MDM consultant in MDM projects for Swiss customers like: Cham Paper Group and Glas Trösch. • Service and Change Manager of external service support/development and of the Middleware infrastructure.

Senior EAI Consultant, working on large integration projects across multiple domains, collecting data from heterogeneous sources in customers like: UCB Pharma in Bruxelles (BE), MobilTel in Sofia (BG), Rabobank in Utrecht (NL), T-Mobile in The Hague (NL)

EAI Consultant & Technical Architect, designing and developing large integration solutions in manufacturing and telecommunications for customers like: Agip, ENI, EpicLink, Pirelli, SSC and Telecom Italia

Technical director of a team of system supporters dedicated to small offices: managing technicians and customers, teaching/training technicians. Responsible for planning and designing network and Windows NT-2000 systems, DOS and Novell, with specific interest in transmission and routing systems, network security via software under Windows systems (CheckPoint, MS ISA Server 2000). Network Engineer on Novell and Windows NT networks, customer support System Engineer on DOS/ Windows systems and customer support

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