Steffen Krause

Responsible for managing a team of Technical Sales Specialists in Central Europe who partner with internal sales teams and authorized partner in order to secure sales and services in new and existing accounts in their respective region and industries.

In partnership with other Autodesk sales staff, applies significant experience, in-depth knowledge, practical skills, innovative thinking and vision pertaining to a specific domain(s) in promoting and selling Autodesk products, applications and services while helping customers accomplish their business objectives, address their business issues and solve business problems.

Responsible for a global team of 15-25 Engineering and IT professionals in the US, Germany, France, China, Mexico, India as well as contractors as needed. In charge of team plans, implementation, training and support deployment of CAD tools to ~3.000 global users in the company with TE's mainstream CAD Systems Creo and AutoCAD and some process specific systems like Siemens NX, CATIA and SpaceClaim as well as a variety of CAM tools.

Leader of a CAM pre- and after-sales team with 12 employees. Area of responsibility: Managing a team of highly specialized CAM support resources. Defining goals, reviewing performance, staffing projects and support activities as well as ensuring a continuous improvement program. In charge of managing a service level objective to balance customer satisfaction, services, cost, utilization and helpdesk ticket trends. Lead implementations projects in Germany, Austria and Switzerland.

Provided customer service to ProEngineer end-users by processing highly technical support needs and communicating solutions via telephone, e-mail, and the Internet Conducted CAD/CAM end-user training courses on-site for the customer, at our in-house training facility, and over the internet. Periodic on-site installation of PTC's CAD/CAM software and the ability to seamlessly integrate the products into various company IT environments. Fulfill technical sales support needs via demonstration and competitive a

Determine and ensure the use of specific design approaches and parameters and conduct feasibility studies on new designs for confocal microscopes. Aid in the development process by ensuring designs are cost efficient, have manufacturability and are reliable. Design tooling/fixtures to support research and development projects. Manage design history documentation including ProEngineer and AutoCAD CAD models, drawings, bill of materials, and part specifications. Document mechanical design concepts via compute

Apprenticeship to a precision mechanic, aviation and astronautics.