Steven Bieler

Extra3: Komparse

Managed a portfolio of approximately 15 mid-to-enterprise accounts as Customer Success Manager at a growing SaaS scale-up, owning the full customer lifecycle from onboarding through retention and expansion. Led ongoing partner data integration initiatives, streamlining data flows and significantly reducing discrepancies across customer systems. Completely overhauled internal and external help documentation, improving accessibility and self-service capability for customers and partners. Drove revenue growth

Served as a bridge between business stakeholders and technical delivery teams in a global ecommerce context. My work focused on supporting programme delivery, improving data reliability, and helping teams understand operational dependencies so that customer-facing processes remained stable and effective.

Worked as Business Systems Analyst at eShopWorld, a global SaaS platform specialising in optimised checkout solutions designed to improve conversion rates, reduce cart abandonment, and decrease churn for major online retailers. Managed partner data systems with consistent accuracy across mission-critical operations, ensuring reliable data integrity for high-stakes commercial processes. Delivered projects consistently on time or ahead of schedule — including one project that set a new internal completion rec

Served as Pre-Sales Engineer covering Germany and the broader EMEA region, delivering enterprise software demonstrations and consultative sales for HID Global’s identity and access management solutions including SAFE and Digital Persona. Managed complex sales cycles of 2-3 months on deals of €50,000+, working closely with prospects to align technical capabilities with business requirements across diverse international markets. Selected to represent HID Global at the grand opening of the Galway Centre of Exc

Provided bilingual English and German customer success support to hundreds of DACH merchants across the full Shopify lifecycle — from onboarding through retention and expansion. Supported German market growth through localized solutions, cross-sell and upsell of subscription tiers and third-party services. Represented Shopify at DMEXCO 2019, engaging directly with merchants and supporting product adoption at scale.

Key Responsibilities: • Maintained regular communication with game developers and publishers. • Reviewed games provided by publishers or purchased privately, providing detailed and insightful analysis. • Streamed games provided by publishers or purchased privately on twitch.tv/gameirgaming, engaging with the audience and showcasing gameplay. • Contributed written articles and reviews to GamEir.ie, upholding high standards of quality and professionalism. Special Achievement: • Represented GamEir.ie at GamesC

Key Responsibilities: • Offered comprehensive support to merchants in starting, maintaining, and enhancing their online shops. • Provided guidance and assistance through phone and chat, delivering exceptional customer service. • Utilized various resources such as guides, screenshots, and videos to offer step-by-step instructions and solutions. • Was fluent in both English and German to effectively communicate with a diverse merchant base.

Key Responsibilities: • Managed and updated item data in SAP and WaWi systems, utilizing various sources of information such as contracts and memos. • Ensured seamless information flow from the purchasing department to all other departments within the company. • Facilitated effective communication and coordination between the purchasing department and other teams. • Maintained accurate and up-to-date records to support efficient purchasing operations.

Key Responsibilities: • Delivered exceptional customer service and support to developers, utilizing email and phone channels. • Exceeded daily targets for customer satisfaction and personal performance, ensuring a high level of service. • Effectively managed and resolved cases, demonstrating strong administrative skills and ensuring case continuity and completion. • Contributed to special projects based on exceptional performance and skills.

Key Responsibilities: • Oversaw and moderated online forums dedicated to Star Wars: The Old Republic, ensuring a positive and engaging community experience. • Developed and executed social media messaging plans, aligning with the overall marketing strategy. • Integrated forum customer support processes into the daily operations, providing prompt and effective assistance to users. • Generated daily reports to track forum activity, user engagement, and identified areas for improvement. • Provided translation

Key Responsibilities: • Served as a freelance news author, responsible for researching and reporting on the latest stories in the gaming industry. • Conducted thorough game and hardware testing across various platforms, providing detailed analysis and reviews. • Stayed up to date with industry trends, news, and developments to deliver timely and engaging content. • Collaborated with the editorial team to ensure high-quality and accurate reporting.

Key Responsibilities: • Drove retail sales by providing excellent customer service and assistance to customers. • Consistently met and exceeded daily sales targets, demonstrating a strong sales focus. • Ensured customer satisfaction by offering product recommendations, resolving inquiries, and providing a positive shopping experience. • Was responsible for store opening and closing procedures, including cash balancing and stocktaking. • Maintained accurate inventory records and contributed to maintaining a

Fields of study: Entrepreneurship, Creative Studio, Marketing Management, Graphic Design, Product Design, Web Design.