Stevie Gillett

In my position of remote support analysis I resolved issues that arose on a daily basis, encompassing administration, and proactive maintenance sessions on all equipment working on GW Net-Working's helpdesk.I have had to accommodate confidential and personal information requirements for the businesses served. The client base was contracted businesses with support, maintenance, and development contracts working to strict SLA`s and requested work for ad-hoc customers.

Support, management and ownership of all aspects of software and network support for a leading international design and civil engineering consultancy with offices around the world Responsible for: • Liaising with relevant areas of the business regarding ‘client’ support. • Desktop support, liaising with remote I.T. departments, IT managers, department heads and hardware and software vendors to resolve issues and queries that arise • Company contact for various engineering specialist software, AutoCAD an