Subin Bipin

Assist admins by diagnosing problems and finding the root cause for the issues. • A good knowledge of exchange online (Cloud Only). • Few major topics comprises of: Migration methods, Mail Flow, Autodiscover, Retention policies, Active Sync, DLP policy, Advanced threat protection, Transport rules, Data recovery via content search and eDiscovery search and archiving etc. • Experience with Azure AD user management both for O365 and third-party services.

Worked as level 2 technician and assisted clients with technical related issues. Tools practiced - RSA Secure ID tool, Citrix, AWS Console, O365 Admin center, Security admin center, Intune portal, AirWatch, Active directory, AAD Connect

Worked as level 1 technical engineer wherein helped customer related to technical issues emerging on windows, MAC or corporate mobile devices. Way to help customers is to take the LMI remote sessions on the computer and help accordingly. Tools we have used to manage and assist users was Active directory, AWS Console, Citrix Console, RSA Secure ID tool and AirWatch console

Worked as backend executive for Roblox gaming platform. Managed and helped out client with all the technical related problems and assisted to get the best effort support according to their issues.

Worked as backend executive for Roblox gaming platform. Managed and helped out client with all the technical related problems and assisted to get the best effort support according to their issues.