Subulola Akachili

As a Work Coach, I provide tailored coaching and support to help individuals overcome barriers to employment. I deliver face-to-face, digital, and telephone services, advising on job search strategies, benefits, and career progression. I manage diverse caseloads, build employer partnerships, and connect customers to opportunities. Skilled in communication and digital tools, I handle challenging conversations with professionalism while ensuring performance and compliance targets are met.

As a Research Assistant at the Institute for Plant Cultivation and Plant Breeding, I created and managed research databases, improving data accuracy and accessibility. I contributed to experiment design, strengthening reliability and outcomes. I collaborated with international researchers to generate innovative strategies and produced detailed reports, effectively communicating findings to both academic and non-academic stakeholders.

As an Affluent Client Relationship Officer, I managed 80–120 high-value client accounts while prospecting 150–200 new customers. I introduced tailored investment opportunities, boosting deposits and implementing growth strategies for deposits and risk assets. By identifying delinquencies early, I supported loan recovery and reduced defaults by 25%. Through relationship management and networking, I maintained 80–90% customer satisfaction and drove a 20% increase in acquisitions.

As Team Lead, I supervised a 10-member team and improved client retention by 20% through effective product promotion. I reduced banking hall crowding by 60% by migrating customers to digital channels. By resolving complaints promptly, I boosted satisfaction by 25% and advised clients on solutions that increased product purchases by 20%. My leadership supported the bank in achieving its highest quarterly customer satisfaction rating of 92%.

Customer service

Government liaison officer to local Farmers

Animal science