Sudheer Bishnoi

Built AI automation systems for catalog and investigation workflows — reducing manual effort by 3+ hours per task across 10,000+ product listings. Delivered $7,724+ annual savings via Python automation and AI-driven process optimization. Designed agentic AI workflows orchestrating multi-step decisions using LLMs and prompt engineering. Trained 10+ associates on AI-assisted tools and automation best practices.

Built Python scripts and automation macros for catalog processing and best-seller ranking workflows, achieving 1.0 HC savings. Conducted root-cause analysis on catalog defects, improving data accuracy and system reliability. Supported ML-assisted catalog operations across multiple categories at scale.

Developed and facilitated monthly training sessions that contributed to a 15% reduction in average chat resolution time. • Championed the customer feedback program, incorporating customer suggestions into service improvements. • Promoted to a sudo senior role after demonstrating exceptional problem-solving abilities and mastery of customer service.