Süleyman Argun

IT Deskside Support for offices located in Germany, Norway, Hungary and Israel • Point of contact for Deskside Support Technicians in EMEA during several projects (MFP, Wi-Fi augmentation, office moves, openings and M&As) • Escalation point for Deskside Support Technicians in EMEA as member of a global “Senior Tech” team • Incident management, SLA and ticket monitoring • Gained team lead skills hiring and coordinating IT workforces in remote locations

IT Deskside Support for offices located in Germany, Norway, Sweden, Hungary, Israel • Asset management, hardware forecasts and purchasing • Providing user trainings to Yahoo employees in Munich, Germany

Supporting all German Yahoo employees in any kind of hardware and software related IT problems (offices in Munich, Hamburg and Düsseldorf) • Conception, programming and implementation of the “IT Daily Reporting” tool (web based) • Administrating Avaya and Asterisk phone system

First level support for external customers (troubleshooting software issues) • IT Administrator supporting internal users • Responsible for QA and software testing (in-house built software) • Software documentation (online help system, software manual) • MS Exchange Administrator