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Suman Mallineni

Bis 2023, Customer Service Ops Manager | Lean, Agile, Strategy Consulting., Capgemini
Birmingham, United Kingdom

Skills

Customer-Relationship-Management
Supply Chain Management
Business Development
Management
Marketing
Supply Chain
Customer service
Consulting
Project Management
Key Account Management
Change Management
Business Process Management
Agile Development
Complaints Processing
Distribution
Distribution Management
Structural optimization
Technical Knowledge
Leadership skills
Enthusiasm
Negotiation skills
Process Optimization
After Sales Management
Infrastructure Management
Warranty management
Customer Relations
Service quality
Sales strategy
Customer care
Competitor Analysis
OTC
CRM Systems
Team leadership
Microsoft Power BI
Data Analysis
Business strategy
Reporting
Customer satisfaction
KPI
Back Office
Head of Department
Knowledge management
Automation
MS Office

Timeline

Professional experience for Suman Mallineni

  • 2 years and 1 month, Jan 2021 - Jan 2023

    Customer Service Ops Manager | Lean, Agile, Strategy Consulting.

    Capgemini

Languages

  • English

    C1 (Fluent)

  • Telugu

    C2 (Expert / native speaker)

  • Tamil

    C1 (Fluent)

  • Kannada

    C1 (Fluent)

  • Hindi

    B1-B2 (Good)

  • German

    A1-A2 (Basic)

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