Sumit Mishra
Skills
Timeline
Professional experience for Sumit Mishra
Leading a team of five Production Support Engineers, ensuring optimal system uptime and effective incident management to enhance user experience.
- Current 4 years and 6 months, since Nov 2021
Production Support Team Lead
Tide Platform Private Limited
Directed enterprise-wide incident management processes, ensuring rapid resolution of client-impacting incidents by coordinating cross-functional teams and leveraging ITIL-based frameworks. Managed multi-platform, business-critical incidents, demonstrating strong leadership and technical presence on bridge calls to facilitate effective troubleshooting and resolution. Analyzed diverse and complex data sets to evaluate incident impact, ensuring informed decision-making and minimizing operational disruptions.
Educational background for Sumit Mishra
- 2014 - 2017
Bachelor Of Computer Application
Kanpur University
Languages
English
C1 (Fluent)
Hindi
C2 (Expert / native speaker)
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