Sumit Mishra

Managed production AI platform infrastructure, ensuring high availability, reliability, and operational excellence. Monitored AI platform services by analyzing system metrics, logs, and alerts to improve platform availability, reliability, and performance. Enhanced observability using Datadog, Grafana, and centralized logging. Implemented MLOps pipeline using Docker, Kubernetes, CI/CD components supporting model deployment, model versioning, monitoring, and lifecycle management across production.

Managed critical incidents and customer escalations, Implemented automation using Rootly to streamline workflows and eliminate manual steps, reducing operational effort by 60% and improving incident turnaround time.Worked with SQL databases and REST APIs to troubleshoot production issues, validate application data, and resolve backend integration failures. Monitored and troubleshot payment gateways, API integration, and transaction failures using Datadog dashboards and alerts, ensuring platform reliability.

Investigated application issues through Java log analysis, SQL query optimization, and root cause analysis (RCA) to improve system reliability. Conducted root cause analysis (RCA) for critical production incidents and implemented preventive measures to reduce recurring issues.