Auren Appelt

bildet sich zurzeit weiter. 🎓

Bis 2025, Support Manager, Blackboat Internet GmbH

Fähigkeiten und Kenntnisse

ACD Management
Active Directory
Administration
Automation
Bilingual Communications
Build Projects
Editing
Inspiration
ITIL Service Operations
Business Interruption
Email Management
JavaScript
Interactive Gaming
Business Operations
Full-Stack Development
Linux Server
Internal and External Communications
Certification Testing
GDScript
Linux Tools
IT Automation
Client Services
Git
Microsoft Endpoint Configuration Manager
IT Compliance
Cloud Computing
GitOps
IT Management Monitoring
Microsoft Intune
Cloud Infrastructure
Godot
IT Operations Management
Microsoft Office
Corporate Services
Google Workspace
IT Services
Microsoft Power Automate
Cross-Cultural Communication
Group Facilitation
ITIL Certified
MongoDB
Incident Handling
Docker Products
ITIL Process
Powershell
Productivity Software
Ticketing Systems
Python (Programming Language)
Ubuntu
Search Engine Technology
Visioneering
Security Incident Management
Service Desk Management
Service Manager 7
SharePoint
SQL Server Reporting Services (SSRS)
System Integration
Technical Computing

Werdegang

Berufserfahrung von Auren Appelt

  • 4 months, Apr 2025 - Jul 2025

    Support Manager

    Blackboat Internet GmbH

    Service management and support operations for internal and external IT topics. Conduct health and security audits of Google Workspace environments. Plan and assist in migrations between Google Workspace and Microsoft 365 platforms. Integrate AI-driven tools into existing support and business workflows.

  • 6 months, May 2024 - Oct 2024

    System Administrator

    fiber to the people GmbH

    Assisted in building new IT infrastructure from the ground up. Automated recurring tasks and reporting workflows using PowerShell. Designed SQL queries and built MS SQL Server Reporting Services dashboards. Hardware distribution, Setup and Support.

  • 5 years and 6 months, Nov 2018 - Apr 2024

    Information Technology Service Desk

    Rhenus SE & Co. KG

    Delivered bilingual (DE/EN) 1st and 2nd level support for 40,000+ employees across 70+ countries via ticket system, self-service portal, email, and ACD hotline. Acted as coordination point and communication partner during IT-related business process disruptions (problem management). Built automation solutions with PowerShell and Microsoft Power Automate. Trained new team members on ticketing systems and internal workflows. Maintained internal documentation and knowledge base (SharePoint, Wiki). Provide

Ausbildung von Auren Appelt

  • 3 years, Aug 2015 - Jul 2018

    Apprenticeship

    Robert-Bosch-Berufskolleg

    Apprenticeship for: Fachinformatiker für Systemintegration

  • 3 years, Aug 2012 - Jul 2015

    Abitur (A level)

    Heinz-Nixdorf-Berufskolleg

Sprachen

  • German

    C2 (Verhandlungssicher / Muttersprachlich)

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • Japanese

    A1-A2 (Grundkenntnisse)

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