Auren Appelt
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Auren Appelt
- 4 months, Apr 2025 - Jul 2025
Support Manager
Blackboat Internet GmbH
Service management and support operations for internal and external IT topics. Conduct health and security audits of Google Workspace environments. Plan and assist in migrations between Google Workspace and Microsoft 365 platforms. Integrate AI-driven tools into existing support and business workflows.
Assisted in building new IT infrastructure from the ground up. Automated recurring tasks and reporting workflows using PowerShell. Designed SQL queries and built MS SQL Server Reporting Services dashboards. Hardware distribution, Setup and Support.
- 5 years and 6 months, Nov 2018 - Apr 2024
Information Technology Service Desk
Rhenus SE & Co. KG
Delivered bilingual (DE/EN) 1st and 2nd level support for 40,000+ employees across 70+ countries via ticket system, self-service portal, email, and ACD hotline. Acted as coordination point and communication partner during IT-related business process disruptions (problem management). Built automation solutions with PowerShell and Microsoft Power Automate. Trained new team members on ticketing systems and internal workflows. Maintained internal documentation and knowledge base (SharePoint, Wiki). Provide
Ausbildung von Auren Appelt
- 3 years, Aug 2015 - Jul 2018
Apprenticeship
Robert-Bosch-Berufskolleg
Apprenticeship for: Fachinformatiker für Systemintegration
- 3 years, Aug 2012 - Jul 2015
Abitur (A level)
Heinz-Nixdorf-Berufskolleg
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C2 (Verhandlungssicher / Muttersprachlich)
Japanese
A1-A2 (Grundkenntnisse)
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