Sunny Mui

*CPR, AED, and Standard First Aid Certified, 4/6/2011 Restoring Family Links is a program that coordinates a search for a lost family member initiated by a relative. This Red Cross service is delivered through a global network of volunteers that help people such as refugees or Holocaust survivors reunite with relatives they have been separated. We utilize a thorough investigation of multiple resources, detective work, and creative problem solving to find a lost person. Red Cross Disaster Services deploys

Maximize satisfaction by assisting customers through the service transaction, supervise employees, manage customer flow, resolve conflicts, facilitate transactions, and adapt rapidly to varied positions dependent on organizational needs. * Identified the customer/organizational need for a color menu and various marketing materials to improve awareness of offerings with a thematically unified marketing message. Created and developed the menu project.

I manage content and SEO for websites in the call center, cloud/web hosting, and other B2B industries to build traffic and increase conversions. * Research, create, and manage content for call center software, web hosting, web conferencing, CRM, and medical software review websites * Optimize on-page content w/ SEO best practices * Implement internal linking * Research and target keywords * Monitor traffic and analytics to gain insights for improvements * Manage social media marketing &content syndication

Worked with low-income minority students to motivate and prepare them for college. Managed student awareness of campus resources to increase service utilization and linked organizations to target users. * Coordinated creation of an AB540 Student Resource Guide in a special project team. Collaborated with over 20 campus programs and their directors to create the published deliverables for SFSU.

Marketing