Sushmita Mukherjee

About me

I am a Business Analyst with nine years of experience. I have strong Business Change Management Consulting experience and Customer Relationship Management. I enjoy being customer-facing and have a background in front end software configuration. Currently, I was working with Sprinklr as a Senior Implementation Consultant. I can join immediately. I have worked with Newgen Software, CRMNEXT and Tech Mahindra. Furthermore, I have completed a Bachelor of Engineering from Nagpur University, India. I am currently at B2 level in German, learning every day. Below are my key strengths/skills: • Successful in executing several projects International and Domestic clients. • Client-facing and handling multiple stakeholders. • Developed solutions with reports and Dashboards, analysed business requirements/translated them into technical solutions, BRD and FSD documentations. • Efficient leadership skills, team management and implementation of Agile, Waterfall methods.

Skills

API
MS Project
Projektmanagement
MS Office
Partnermanagement
Unternehmensplanung
REST
Workday Software
Instandhaltung
XML
Java
SQL
Veränderung
rfps
Agile
scrum
insurance
finance
german b2
product manager
product owner
english
product success
saas
crm
banking
Pharma
Customer Experience Management
Task
Presales
SaaS
Systemengineering
Software-Konfiguration
Agile Entwicklung
Callcenter
Personaleinsatzplanung
System Design
Kredit
Geschäft
Business Process Management
Managementsystem
Business Development
Informationstechnologie
Testing
Offshore
Asset Management
Bankwesen
Fallbearbeitungssystem
Implementierung
Forecast
Beratung
Jira
Produktentwicklung
Eigenmarke
Vertrieb
Customer-Relationship-Management
Verkauf
Atlassian
Business Case
CTI
DAAS
Systems Engineer
RFPs
Client
IT-Anforderungsmanagement
Vertrag
Business Analytics
Test
Routing
Fachkonzeption
Selbstbewusstsein
Elektrotechnik
Informationssysteme
IT-Projektmanagement
IT-Consulting
Business analyst
Product owner
Product success
german B2
Project Management
Technology
Consulting
English Language
Requirement Analysis
Roadmaps
Agile Development
Business Processes
Requirements Engineering

Timeline

Professional experience for Sushmita Mukherjee

  • Current 2 years and 6 months, since Jan 2022

    Senior Implementation Consultant

    Sprinklr
  • 1 year and 11 months, Feb 2020 - Dec 2021

    Senior Business Analyst

    Newgen Software Ltd

  • 3 years, Mar 2017 - Feb 2020

    Senior Consultant

    CRMNEXT

  • 3 years and 9 months, Jul 2013 - Mar 2017

    Systems Engineer

    Tech Mahindra Ltd.

Educational background for Sushmita Mukherjee

  • 4 years and 3 months, Jun 2008 - Aug 2012

    Bachelor of Engineering

    RTMNU

Languages

  • German

    Fluent

  • English

    First language

Interests

trekking
cooking
requirement gathering
outdoor lead

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