Sushmitha Harish Shastry

• Assisting research managers with online research projects. • Assisting with project coordination and monitoring fieldwork progress. • Evaluating client’s performance by analyzing and interpreting data and metrics of the research projects. • Identifying issues, analyzed user’s information and provided recommendations to the client’s problems. • Preparing reports and presentations for business meetings.

- Maintained 401K and Mega Market client retirement accounts - Handled Client Communication - including QDRO, Takeover transfers and cash transfers - Experienced in handling customer queries and escalations - Responsible for mentoring and training of new recruits - Work Allocation and Resource Planning - Ensured SLA and process deliverables are met at EOD - Reported Quality and Workflow data to the management

- Exchange Semester - Product Management, Digital Marketing, Quality of Working Life, Communication and Leadership Specifics in Inter-cultural Environment, People Management in Multi-cultural Environment.

Financial Reporting, International Corporate Finance, International Marketing, Leadership and Human Resource Management, Quantitative Analytical Methods, Business Research, International Business Environment, Digital Transformation, Strategic Management.