Suvigya Kaushik

• Owned feature intake and prioritization to deliver messaging capability goals and improve release readiness. • Authored PRDs and acceptance tests; aligned UX flows in Figma and sprint plans in Jira with engineering. • Synthesized market inputs with Marketing; informed roadmap trade offs and prepared GTM documentation. • Pitched SMS firewall concept to leadership; secured executive interest and cross geography feedback.

• Defined HR-tech problem statements and built MVP concepts to accelerate recruitment insight workflows. • Prototyped IBM Watson assistant using STT, TTS, and Entities; iterated dialog flows with sample data. • Delivered market research and product suggestions; improved client funnels and online presence. • Maintained backlog and release notes; shipped using WordPress, Wix, and Python Flask toolchains.

• Executed market mapping to clarify senior role scopes and success profiles with hiring managers. • Ran structured screening; raised quality of shortlists and improved closure predictability. • Drove client updates and feedback cycles; strengthened account relationships and SLAs.

Coordinated integration deliverables and timelines to maintain scope and milestone alignment. • Produced workflow documentation; supported analysts with issue triage and status reporting.

• Monitored application quality metrics and resolved incidents with onsite coordination. • Handled client escalations with root cause follow ups stabilized SLAs and communication loops.