Dipl.-Ing. Sven Möckel

Running large or medium size projects for Pharma Technical Regulatory

Manage the project for Global Submission Lifecycle in the regulatory department of a large pharmaceutical company.

Development of a concept for Managed Services including a Strategy and an implementation plan.

Senior Service Manager for a large, global Service Provider Assessment Service:

Management of a Migration Program from SharePoint 2007 to SharePoint 2010 for an IGM organization within a global, multinational, pharmaceutical company

Running a large scale project to migrate 3500 clients to Windows 7 for a large pharmaceutical company

Technical Writer - Documentation of the Monthly Status Reporting for the customer´s Risk Management Process - Description of all related processes and training of the person who has to run the Monthly Status Reporting

Management of the Security Baseline Update project for common IT technologies for a global, multinational, pharmaceutical company

• Overall accountability for the global IP Telephony, Video Conferencing and Mobility Service for more than 100000 internal customers. • Management of the globally outsourced services based on ITIL. • Contract Management for the globally outsourced services. • Management of the relationship with the global and most important local vendors and service providers. • Service development and solution design for all new services. • Development of service strategies and service delivery roadmaps.

• Overall accountability for global IP Telephony, Audio and Web Conferencing and Instant Messaging services. • Management of the globally outsourced services based on ITIL. • Contract Management for the globally outsourced services. • Management of the Relationship with the global and most important local vendors and service providers. • Service development and solution design for all new services. • Development of service strategies and service delivery roadmaps.

• Coordination of all Fix net, Mobility and Video Conferencing activities in the region of EMEA. • Consolidation of maintenance and provider contracts to gain efficiency and save cost. • Defining standards for Fix net, Mobile Voice and Video Conferencing Services. • Development of a global IP Telephony implementation strategy. • Implementation of IP Telephony services in several European countries.

• Implementation of remarkable cost savings through optimization of services and contracts. • Establishment of a high level of transparency for the customers. • Setup and implementation of an active Service Management for the outsourced services. • Implementation of SLA´s with an adequate monthly SLA Reporting and internal charging. • Considerably improvements of the managed services that result in remarkable cost savings.

• Operations and maintenance of the telephony infrastructure (PBX´s, Call Center, Voice Mail, Cordless Systems, Alarming Systems, telephony cabling and the related management platforms. • Planning and execution of telephony- and customer projects. • Negotiation and management of the external partner contracts. • Evaluation and implementation of a voicemail system with more than 5000 mailboxes. • Evaluation and implementation of Call Center, IP Telephony and Unified Messaging.

Management of all telephony projects at the Basle headquarter. Creation and management of budget, invest and business plans (Controlling).