Sylwia Bąkowska

•leading and building the solution based on Atos offerings, turning them into a valuable proposal for the customer and ensuring that the solution meets organizational and customer requirements •working on high levels solution delivery location, costs, risk, preparing for internal review and customer presentation •writing proposals in French and English for Safran Customer •working closely with cross-functional teams, including IT,project management, and business units, to ensure successful solution delivery

•ensuring that all contracted services in a customer account are delivered profitably and meet customer expectations •leading weekly and daily production meetings and steering committee meetings for Clients (Limagrain,Fraikin) •managing the tickets within Incident, Service, Problem and Change management •participating in all projects on the accounts (DRP tests,systems upgrades,migrations) •providing leadership to technical teams (Wintel, Linux, Mainframe, and iSeries platforms) •managing crisis calls (P1)

• managing the day-to-day delivery of service on the account, • providing regular SLA, incident, problem, and change reporting & analysis and to identify issues and trends and develop action plans, • leading the delivery teams to ensure the contracted services are delivered as per agreements, • preparing reports for client and conference calls (daily call, CAB, Steering Committee), • driving resolution of customer escalated problems with Service Support Management/Delivery Organization as required.

• administering the Reflex WMS Warehouse Management Software of Hardis Group, • solving system problems for all logistics departments (loading and unloading zones; reception, storage and order picking area, shipping zone, e-commerce) • participating in projects and other development efforts, • testing and validating the new procedures before implementation, • providing process training and support to end users, including creating the instructions materials and documentations

• delivering a wide array of application management services and specific recommendations surrounding applications, technologies, and tools, • providing support (1 and 2 line) for the ERP applications M3 and IBM AS/400 • technical problem solving in the areas: Warehousing and Logistics, Customer Order Management, Purchasing Management, Planning & Manufacturing Orders, • resolving functional and technical application incidents raised by customers (Autodistribution, Sonepar, Audemars Piguet),

• supporting overall customer relationship and customer satisfaction, • being responsible for service delivered to customer according to the contract, • working with the DPE/SDM own level of service quality and Service Delivery performance, • providing integrated management and coordination of Incident Management, Change Management and Services Requests processes, • ensuring that all support teams adhere to the incident management process on every incident.