Tabitha Vos

Create and implement a software development lifecycle and associated documentation. Solicit software and process requirements to provide development with a roadmap for software specifications. Create use cases and manage alpha and beta testing with users.

Focus business attention on relevant key performance indicators, creating new metrics where necessary. Manage vendor compliance and performance for availability and system uptime on a monthly basis. Present metrics package with solutions and findings to executives on a monthly basis.

Translate business requirements into software specifications and user interface design by taking into account the customer's real needs, the business case, the overall roadmap of the business, and the reality of the software teams' capability. Manage the organization’s Sarbanes-Oxley responsibilities for internal and external audits. Create test plans and manage alpha and beta testing with users.

Write and review process documentation for Inbound and Outbound Sales teams. Manage and update call flows with procedural improvements designed to improve customer satisfaction and revenue. Target sales processes using market research designed to maximize profit and relevance to markets. Create contractual goals for quality/performance metrics and manage supplier performance.

Manage a team of quality analysts tasked with ensuring customer satisfaction. Work extensively with IPSOS-Reid to create surveys with relevant process and technical questions, and analyze data monthly to find process improvements and technical failures. Review issues of privacy and public policy for data and vehicle tracking services and create relevant policy. Certified internal auditor (ISO 9001).

Contracts, negotiation, mediation

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