Tatiana Ignatenko

Responsibility for the further development of all organizational and operational processes in the areas of housing, facility & energy management, catering, and safety & security. Support of project management. Analysis and preparation of information and processes from the individual departments and identification of deviations and problems. Independent preparation of protocols, concepts, presentations, and decision papers. Preparation of budget

Contract entry & content management in LARS (Software) Contact person for all matters that may affect the homeowner and service providers Interaction with external employees/agents Product calculation, monitoring, and control of performance Measures to expand the partner portfolio Direct purchasing etc

Customer reception and customer service Maintaining and managing personnel files Correspondence and day-to-day business Sales Search, inspection, and selection of host families Support for foreign students

Customer and VIP customer service Complaint and conflict management Evaluation & quality management of Meliá Quality Standards

Telephone customer service Document management Incoming mail

Enseñanza de Español como Lengua Extranjera