Thanos Papageorgiou

- Regional Network Delivery TIPM for Italy and Germany. - Owned large-scale WAN migrations: scope, milestones, risk plans, and stakeholder communication. - Coordinated engineering, operations, support, and external providers to deliver on time. - Led roadmap planning and prioritization with senior management and technical leads. - Ran post-implementation reviews and lessons-learned sessions to drive process automation. - Maintained executive reports, dashboards, and risk logs in Jira and Asana.

- Led full lifecycle of dual WAN deployments across new and existing EU fulfillment centers. - Defined deliverables, coordinated testing and service activation, ensured operational readiness. - Worked closely with internal technical teams and external ISPs through implementation and UAT. - Ran post-project reviews and process improvements to enhance execution quality and service stability. - Led vendor negotiations and SLA discussions, achieving cost savings and better service outcomes.

- Provided Tier 2 support for WAN issues across multiple fulfillment centers, resolving over 95% of Sev1 & Sev2 incidents within SLA. - Collaborated with ISPs and engineering teams to troubleshoot complex issues and drive long-term resolution initiatives. - Participated in monthly service review meetings and continuous improvement discussions.

- Resolved WAN/LAN issues across Layers 1–3, maintaining a 90%+ ticket resolution rate within SLA. - - Worked remotely with field engineers for equipment testing/repair/replacement - Collaborated with remote teams and enterprise clients to ensure service continuity and timely issue resolution.

Upper Second Class 7,03 / 10.00 Indicative Modulus Score Performance: Computer Network Fundamentals. 7.80 / 10.00 Mathematics for Informatics. 8.20 / 10.00 Informatics and Education. 8.30 / 10.00 Artificial Intelligence. 7.80 / 10.00