Theofani Halkiadaki

Held responsibility for a portfolio of key accounts with a wide range of promotional needs which had to be maintained and enhanced. Identified sales opportunities and effectively created and implemented ideas for various promotional requests and marketing briefs. Reported to the Marketing Manager.

Managed an assigned territory of critical accounts with substantial yearly revenues and special handling. Main goal was to increase volume, profitable revenue and the implementation of UPS’s e-tools and technologies. Enhanced experience in persuasive face-to-face selling, providing high quality solutions and building strong customer relations. Reported to the Area Sales Manager.

Sustained a wide territory of customers which had to be retained and increased. Trained for successful persuasive calls and over-achieved set targets resulting in multiple success stories. Reported to the Telesales Team Leader. In year 2005, competed in specific goals and managed to win a Top Performer Award.

Provided information about company services and resolved customer complaints. Ensured customers received an adequate level of service. Strengthened communication and organizational skills.

Handled a wide portfolio of customers and aimed at the rise of the company’s accounts receivable turnover ratio.

Elective Courses: Supply Chain Management, Consumer Behavior, e-Business Strategy, Strategic Marketing, Sales Management, Service Management and Business Excellence. // Dissertation: “SIDMA S.A.: Market segmentation & Customer profile update.”