Thomas Jay Alvaro

- Achieved sales goals for all services covering PLDT (fixed) and SMART (wireless), may it be post-paid or pre-paid. - Built good customer relationship; developed, grown and managed clients in the assigned area to achieve volume and revenue targets. - Assisted in reviewing the existing processes/systems and helped in developing system enhancement programs that cover bill delivery, payment notification and reminders.

-Provide excellent customer service performance. -Greet, address and thank customers in friendly improve business and professional manner. -Understand customer requirements so as to provide appropriate clarifications and solutions. -Route and direct customer requests to appropriate personnel. -Contribute ideas to resolve customer problems to improve productivity.

 Participating in recruitment efforts ( Sourcing, Sorting resumes, Phone interview)  Posting job advertisement and organizing resumes and job applications.  Ensuring work background and reference checks are completed.  Conducted Screening over the phone to the qualified resumes for an interview invitation.  Processing incoming emails; creating and distributing documents.  Responding to inquiries, arranging interviews and supporting successful staff introduction