Thomas Athiniotis

- Lead and mentor a high-performing team, supporting ongoing career development and analytical growth. - Set clear team goals and partner with direct reports to execute data-driven strategies. - Oversee daily operations to ensure consistent quality, productivity, and SLA performance. - Drive projects involving quantitative analysis, market research, and strategic planning. - Translate insights into actionable recommendations that influence team and business decisions. - Collaborate with global, cross-functi

- Review and moderate user content according to platform policies. - Ensure high accuracy and quality standards. - Apply updated guidelines and add correct tags/metadata. - Identify risks, escalate issues, and support process improvements. - Staff, shift and queue management to assist the team leaders - Organisation of work distribution to assist the team leaders

- Remote video surveillance of over 800 properties - Switching alarm systems on and off and processing alarm messages with report recording. - Telephone contact with customers, the security service, the police and the fire brigade - Remote opening and closing of security gates

- Data entry and modification - Contract control and renewed request for documents - Legitimisation checks - Email and letter processing

- Providing telephone and written clarification of internal and external customer concerns (Inbound and outbound calls, chat, email and letter processing.) - Conclusion and amendment of contracts - After the introduction of agile working, I participated in the 'Vision 2020' project, supporting the development of the department. - Floor support for new employees